The Enterprise Customization Trap: When Big Deals Eat Your Product
August 24, 2026 • 6 min read
Short answer Every custom yes to a big account trades tomorrow’s product for today’s deal, and sometimes that trade is correct. The trap is making it by reflex, one deal at a time, until most of engineering serves five accounts. The way out is a three-bucket decision standard applied before the contract, not after. Sales […]